Welcome to DependableIT, and thanks for stopping by! If you’re looking for a reliable service provider that strives for 100% customer satisfaction, you’ve come to the right place.
Designed with our clients in mind we are a friendly and professional company that focuses on companies and corporate organizational efficiency, productivity, growth, and profitability. We were founded in 1997, and have grown and flourished since then, taking our experiences and lessons learned and sharing them with our customers.
What sets us apart from other companies is not just our years of experience, proven reliability and complete dedication to customers… it’s our passion! We are passionate about our clients, our employees and our community and if you’re at all curious to feel that passion, you simply need to pay us a visit…. You feel it!
At DependableIT our customer’s success is at the heart of everything we do. Blending our customer’s best practices and business goals with our 20 years of call center experience makes for a win/win scenario. Our goals are to help your business become more efficient and productive driving greater profitability by improving the customer experience and reducing any churn. We want to help lower your operating costs, enable you to extend your operating hours, and assist you in increasing the services that you are able to offer to your customers.
We at DependableIT will provide you with the solutions you need to adapt and succeed to the ever changing environments. Our experienced team accomplishes this by working closely with your clients and making sure that you are 100% satisfied every step of the way.
Meet The Team
- Coming Soon -
White Label Technical Support/Customer Service/Sales
White Label is a service used to augment your existing center or to get away from the costly route of having your own call center. Organizations looking to have outsourced white labeled service are interested in improving the customer experience offered to their customers, increasing hours off operation and reducing the overhead costs of recruiting, management and the expense of facilities and equipment. It can be a call, text for support, email, or a call center experience, or all of them. Simply, it’s an extension to the support business to satisfy your customers. At DependableIT we become a brand ambassador of your organization and treat your customers with care.
Break Fix Remote Support
give us a call today, for all of your support needs 1.888.554.7237
The DependableIT team works with you, your Dad, or your Grandma and also while you’re on the job to guide you through any computer or software problems you may have. Whether you’re having problems with your desktop, your laptop, your smartphone, or your tablet, DependableIT can provide you with the help and support you need.
Our first class customer care representatives offer remote tech support anywhere – anytime. That means if you’re on the road and all of a sudden your device isn’t working as it should, we can access it wherever you are and have it fixed with little down time.
The support we provide spans from setting-up your new device and updating your security software to more complex troubleshooting like, optimizing your device for speed and connecting your computer with others in your home network.
To make it really simple, we offer a variety of packages ranging in price.
Looking for basic, set-up support? We offer that. Looking to call us any time you have
a problem? We offer that too.
Quality assurance programs have been a growing focus among service organizations, assuring that support staff and service staff are adhering to company standards. DependableIT works with our clients to build a quality assurance programthat fits and meets the criteria to achieve your customer service goals. Consistent evaluations allow organizations to understand where there are operational gaps as well as educating staff of areas they are performing exceptionally well and areas that require improvement.
Managing service tickets, adhering to SLA’s (service levels) and exceeding customer expectations are all elements of highly effective dispatch and helpdesk teams. Having a team that can orchestrate incoming activity, first and second level support along with customer and technician communication can set your organization apart from the competition.
When you can’t be there we will be! Call answer service allows for your customers to be greeted with a live person all hours of the day capable of providing general information, taking messages and booking appointments so you can carry on doing whats important to keep the business running and servicing your clients.
The times are changing and organizations are using social media for an uptake in sales and fielding customer service concerns via social media.
Ad campaigns via Facebook are proving to be highly effective and companies are being measured on how many “likes” they received and the positive commendations their customers have posted.
Gaining traffic and acquiring followers requires a consistent approach of posting content and having the required staff to respond appropriately and timely to the commentary your customers and critics are posting.