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Careers

DependableIT


Like helping people, while still having fun at work?
Believe that customer service is key?
Like being rewarded for your hard work?
Want to join a renowned company dedicated to quality service and top-notch customer care?

 

Benefits of Working at DependableIT:

  • Amazing Team of Coworkers and Support Staff
  • Fun Work Culture that Appreciates You - live sports social events, ping pong, BBQs, incentives!
  • Monthly Performance Based Bonus
  • Medical, Dental and Vision Benefits after 6 Months
  • 10 Days Vacation per Year after 6 Months
  • Paid Training
  • We promote from within; advance your career through your actions!
     

At DependableIT, we promote a fun and dedicated work environment that enables you with the skills to be successful. When we’re not playing ping pong in the lunch room, we’re working hard at our desks to achieve great results to earn rewards from contests and incentives.

We work to develop our people for opportunities for advancement and reward exceptional performance that drives our success. 

We look forward to hearing from you!
 

Now Hiring - Customer Service and Technical Support Representatives
Next Training Start Date: July 3rd, 2018
Employment Type : Permanent, Full Time
Wage: $14.50 / Hour, increased to $15.00 after 3 months!  
Possibility of increase every 6 months based on performance.
Location : 100 King St. West 7th floor (Stelco Tower in Jackson Square Building), Hamilton, ON

We’re looking for customer service representatives to join our team in our Hamilton office. You’ll be supporting Internet, Digital Phone and Cable TV subscribers over the phone to resolve technical issues with their equipment and services.

We provide you with all the technical training, so you don’t need to be a tech expert when you start. You’ll learn new knowledge and skills, whether you have a customer service or technical background. All you need is a great attitude and be driven to succeed in a fast paced environment.
 

Now Hiring - Premium Technical Support Representatives
Next Training Start Date: April 23rd 2018
Employment Type : Permanent, Full Time
Wage: $14.50 / Hour, increased to $15.00 after 3 months!  

Location : 100 King St. West 7th floor (Stelco Tower in Jackson Square Building), Hamilton, ON

We’re looking for technical support representatives to join our team in our Hamilton office. You’ll be providing premium technical support for customers over the phone and via remote desktop chat. Most commonly you'll resolve software issues on Windows, Mac, and mobile devices related to network connectivity, malware, peripherals, software installation and repair, and email.

This role requires exceptional customer service and education or experience in a related technical field.


Now Hiring - IT Network Administrator

Employment Type : 3-month Contract
Location : 100 King St. West 7th floor (Stelco Tower in Jackson Square Building), Hamilton, ON

We are looking for an experienced (5+ Years) Sr. IT Administrator to join our IT Team in a call center environment. You will design, deploy, and maintain networks with regular updates to documented network information. In addition to a broad knowledge of computer software, internet applications, networks and operating systems you will have proven hands-on experience with Cisco administration to help support our wide area network and our growing number of campaigns.

You will be working in tandem with additional IT staff, business solutions technicians, and operations staff of 250 employees. As a network administrator you will also provide input and direction to management to help them propose and implement IT infrastructure solutions.
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Requirements

Extensive experience in network administration and network design (LAN &WAN)
Extensive demonstrated knowledge and experience configuring routers, switches and firewalls
Experience with design, installation and configuration of network solutions that support a customer’s business
Excellent diagnostic and problem solving skills
Excellent interpersonal skills, within a team, with customers as well as the ability to work independently within a team environment
Outstanding organizational and time-management skills
In depth understanding of diverse networks and computer systems
Good knowledge of internet security and data privacy principles
Industry certifications will be a distinct advantage (e.g. Cisco, VMware, Microsoft)
In depth knowledge of networking protocols



If you’re interested in applying for a position with our company, please email your resume to resumes@dependableit.com.